Welcome To The Details
We believe in keeping things clear and honest, just like our designs. Here’s everything you need to know about shipping and returns at Rogue Society®. No corporate speak, just straight talk about how we handle your gear.
Shipping Details and Costs
Carriers and Locations
We utilise multiple carriers to deliver your orders, depending on the delivery location. We proudly ship locally to Australia and New Zealand.
Free Shipping
Every order ships free within Australia and New Zealand. No minimum spend, no codes, no catch.
Estimated Delivery Time
Your order will be delivered within an estimated 5-14 business days after payment clears.
Tracking Information
Stay updated! All orders come with tracking information sent via email upon shipment.
PO Boxes and Special Addresses
We currently do not deliver to PO Boxes or Parcel Lockers. Please provide an alternative address for shipping.
Express Delivery
At this time, we do not offer express delivery options.
International Taxes & Duties
Please note that additional taxes and duties may apply for international orders, which are the responsibility of the customer.
Sale Periods & Public Holidays
During sale events and public holidays, please allow additional processing time for your orders.
Pre-orders
Information on pre-orders will be provided on the respective product pages.
Editing Orders & Addresses
Please double-check your order and shipping address before confirming your purchase. We cannot make changes once the order has been processed.
Customs Holds
We are not responsible for delays due to customs holds. For more information, please contact our customer service.
Returns Policy
28-Day Satisfaction Guarantee
Wrong size? Changed your mind? You’ve got 28 days from the day your order is delivered to send it back for an exchange or a refund. This guarantee is on top of your rights under Australian Consumer Law, not instead of them.
Conditions
Items need to come back unworn, unwashed and unaltered, with the original tags attached and in the packaging they arrived in where you can. Try it on at home, just don’t wear it out. Caps need to be unworn and in shape. These conditions apply to change-of-mind returns only, never to faulty items.
Your Options
Swap it for a different size, colour or design (subject to stock), or take a refund to your original payment method. If your swap costs more, you pay the difference. If it costs less, we refund it.
Return Postage
Size exchanges: we cover postage both ways. Swapping to a different design or colour, or returning for a refund: postage back to us is on you, so use a tracked service and keep the receipt. Faulty or wrong items: always on us.
Starting a Return
Email gg.yteicoseugor@troppus within 28 days of delivery with your order number, the item, the reason you’re returning it (wrong size, changed your mind, faulty, not happy with the quality, and so on) and whether you want an exchange or a refund. We’ll reply within 2 business days with your return instructions, and a prepaid label for size exchanges. Please post it within 7 days of our reply.
Refunds
Once your return arrives and passes a quick check, we process your refund within 7 days. Your bank, PayPal or Afterpay can take a few more days to show it.
Faulty or Wrong Item
If your order arrives faulty, damaged, or we’ve sent you the wrong thing, we’ll make it right under Australian Consumer Law. There’s no 28-day limit on this, and we cover the return postage. Email us with your order number and a photo and we’ll sort it.
Returns That Don’t Meet the Conditions
If a change-of-mind return comes back worn, washed or without its tags, we will send it back to you instead of refunding or exchanging it. This never applies to faulty or wrong items.
Contact Information
For any queries or clarifications, feel free to reach out to the Rogue Society® crew at Contact Us.
Compliance with Australian Consumer Law
Your purchase from Rogue Society® is protected by the Australian Consumer Law. This law provides you with rights that cannot be excluded or modified by any agreement:
– Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
– You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
– You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.
Nothing in this policy should be read or applied in a way that excludes, restricts, or modifies any condition, warranty, guarantee, right, or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted, or modified.