Welcome To The Details
We believe in keeping things clear and honest – just like our designs. Here’s everything you need to know about shipping and returns at Rogue Society. No corporate speak, just straight talk about how we handle your gear.
Shipping Details and Costs
Carriers and Locations
We utilise multiple carriers to deliver your orders, depending on the delivery location. We proudly ship to 49 countries worldwide, including Australia, the USA, the UK, and many countries within the EU.
Shipping Costs
We offer a flat rate shipping fee of $15.95 for all orders.
Free Shipping
Enjoy free shipping on all orders over $100!
Estimated Delivery Time
Your order will be delivered within an estimated 5-14 business days after payment clears.
Tracking Information
Stay updated! All orders come with tracking information sent via email upon shipment.
PO Boxes and Special Addresses
We currently do not deliver to PO Boxes or Parcel Lockers. Please provide an alternative address for shipping.
Express Delivery
At this time, we do not offer express delivery options.
International Taxes & Duties
Please note that additional taxes and duties may apply for international orders, which are the responsibility of the customer.
Sale Periods & Public Holidays
During sale events and public holidays, please allow additional processing time for your orders.
Pre-orders
Information on pre-orders will be provided on the respective product pages.
Editing Orders & Addresses
Please double-check your order and shipping address before confirming your purchase. We cannot make changes once the order has been processed.
Customs Holds
We are not responsible for delays due to customs holds. For more information, please contact our customer service.
Returns Policy
Conditions for Returns
We adhere to Australian Consumer Law for returns. We do not accept returns for change of mind, incorrect items, or wrong sizes ordered.
Initiating a Return
For eligible returns, please contact our customer service. We will provide you with a return label.
Costs and Refunds
The cost of returns will be covered by Rogue Society. Refunds will be processed either to the original payment method or as store credit, based on customer preference.
Exclusions
We do not accept returns for worn or damaged products.
Contact Information
For any queries or clarifications, feel free to reach out to our customer service at Contact Us.
Compliance with Australian Consumer Law
Your purchase from Rogue Society is protected by the Australian Consumer Law. This law provides you with rights that cannot be excluded or modified by any agreement:
– Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
– You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
– You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.
Nothing in this policy should be read or applied in a way that excludes, restricts, or modifies any condition, warranty, guarantee, right, or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted, or modified.